Terms & Conditions

Vivoki is an educational technology platform designed to assess, track, and improve artificial intelligence literacy. The Service provides diagnostic assessments, AI-driven evaluation rubrics, personalised learning pathways, and interactive educational modules across four primary domains:

• AI Foundations
• Functional AI
• AI Compliance & Ethics
• AI Security & Risk

Age Requirement: The Service is intended exclusively for adult professionals. You must be at least 18 years of age to create an account.

Account Security: You are responsible for maintaining the confidentiality of your account credentials (whether signing in with your email and password or via OAuth authentication). You agree to notify us immediately of any unauthorised use of your account. Vivoki will not be liable for any losses caused by unauthorised access resulting from compromised user credentials.

You agree to use the Service only for its intended professional educational purposes. You must not use the Service for any unlawful, harmful, or fraudulent activity. You agree to interact with the platform, including the interactive learning assistant and open-ended assessment fields, in a professional and respectful manner.

When using the Service, you explicitly agree NOT to:

Vivoki features an interactive simulation engine where learners evaluate authentic workplace AI dilemmas. Access to individual simulation attempts is enabled through virtual units designated as Simulation Coins:

• No Fiat or Monetary Value: Simulation Coins are limited virtual access tokens granted or purchased solely for unlocking interactive simulation scenarios on the Vivoki platform. Simulation Coins do not possess cash, cryptocurrency, or monetary value, cannot be redeemed for fiat currency, and cannot be transferred, sold, or assigned to other users or external accounts.
• Consumption & Non-Refundability: One (1) Simulation Coin is consumed each time a learner initiates an interactive scenario session. Once a simulation scenario session has commenced, the redeemed coin is deemed fully utilized and cannot be refunded or re-credited, except in the documented event of a verified platform technical failure that prevented session completion.
• Commercial & Enterprise Billing: Organizational subscriptions, seat licenses, and enterprise token packs are billed in advance according to the terms specified on the commercial invoice or online checkout. All stated prices are exclusive of applicable sales taxes or value-added taxes (VAT), which shall be added at checkout where mandated.
• Refund Policy: Individual and institutional buyers may request a refund for unconsumed Simulation Coin bundles or unallocated enterprise seat licenses within fourteen (14) calendar days of initial purchase by contacting support@vivoki.ai. No refunds or partial refunds will be provided for any account or license once diagnostic assessments have been completed, credentials have been generated, or simulation attempts have been commenced.

• Educational Guidance Only: The interactive learning assistant and all course materials provide professional educational guidance. They do not constitute formal legal, regulatory compliance, financial, or engineering counsel.
• Independent Verification: While our learning systems adhere to strict educational guidelines, automated systems may occasionally produce guidance that is incomplete or imprecise. Participants are encouraged to critically assess and independently verify key concepts.
• Human-Governed Scoring: The automated system evaluates responses strictly against standardized rubrics designed and verified by human subject matter experts. Automated evaluations do not make arbitrary or uncontrolled scoring decisions outside of established educational standards.

The credibility of a Vivoki credential relies on the integrity of each evaluation. We employ systematic review checks and pattern safeguards to detect unauthorized external copying, plagiarism, or automated response generation.

If an account is determined to have violated academic integrity standards, we reserve the right to invalidate associated scores, revoke digital credentials, and suspend account privileges in accordance with our fair evaluation policy.

Our Property: The Service, including all assessment questions, proprietary rubrics, learning module content, design elements, and the Vivoki trademarks, are the exclusive property of Vivoki Inc. and its licensors.

Your Licence: We grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Service for your personal, professional educational purposes.

Your Content: You retain ownership of any original text you submit to the platform. By submitting content, you grant us a worldwide, non-exclusive licence to use, process, and evaluate that content for the sole purpose of providing the Service to you.

Upon successful completion of the assessment and corresponding learning pathways, the platform may issue a digital certificate. You acknowledge that:

• The certificate verifies completion of our specific curriculum and assessment criteria.
• The certificate is not a formal government credential, academic degree, or legally recognised professional licence.
• We are not responsible for how third parties (such as employers) interpret or value the certificate.

Your privacy and data protection are fundamental. All personal information and assessment records collected through the Service are processed in strict compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, and Canada's Anti-Spam Legislation (CASL).

For full details on our data safeguards, information handling practices, automated evaluation transparency, and cookie management, please review our comprehensive Privacy Policy, which is incorporated into these Terms by reference.

"As Is" Service: The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.

No Decision-Making Liability: We are not liable for any employment, hiring, promotion, or regulatory compliance decisions made by you or your organisation based on Vivoki assessment scores or platform outputs. The platform is an educational tool, not an arbiter of professional competence.

Limitation of Liability: To the maximum extent permitted by law, Vivoki shall not be liable for any indirect, incidental, special, consequential, or punitive damages. In no event shall our aggregate liability exceed the amount you paid (if any) to access the Service in the twelve (12) months preceding the claim.

You agree to indemnify, defend, and hold harmless Vivoki, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your violation of these Terms or your misuse of the Service.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of or related to these Terms or the Platform shall be instituted exclusively in the federal or state courts situated in New Castle County, Delaware, United States, and each party irrevocably submits to the exclusive personal jurisdiction and venue of such courts.

For users residing in Canada or the European Union, nothing in these Terms restricts or diminishes any mandatory statutory consumer protection or privacy rights under Canada's PIPEDA, applicable provincial privacy statutes, or the European Union General Data Protection Regulation (GDPR).

Any dispute, controversy, or claim arising out of or relating to these Terms shall first be submitted to informal dispute resolution and mutual conciliation for a period of thirty (30) days before initiating formal legal proceedings.

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and without notice. Upon termination, your right to use the Service will immediately cease. Sections regarding intellectual property, disclaimers, limitations of liability, and governing law shall survive termination.

We may modify these Terms at any time. We will provide notice of material changes via email or a prominent notice on the platform. Your continued use of the Service following the effective date of updated Terms constitutes your acceptance of the changes.